Refund, Return & Shipping Policies
Return & Refund Policy
Unused, non-coffee products may be exchanged within 30 days. Return shipping is at the cost of the customer. Refunds for returns will be issued within 72 hours of receipt of returned goods.
We’re sorry, but our coffee beans are non-returnable and non-refundable once they've been shipped. Our coffees are roasted "to order," and we do our best to ship orders within a day of their roast date. This commitment to quality means that we cannot accept coffees returned to us after they've left our roastery.
Recurring subscriptions may be canceled at any time.
Of course, we want you to be happy with your coffee experience more than anything. We try our best to make sure your order is accurate and correct, however, mistakes do happen. We will correct, replace or refund any order that is NOT correct. Please write in to let us know if you've been dissatisfied with your coffee in any way. Refunds will be issued within 24 hours of notice and confirmation of error.
When will my coffee be shipped and roasted?
We roast online orders Monday and Thursday. Orders placed by 12pm will be roasted that roast day or next closest roast day and shipped the day after that.
We have a reduced roast schedule as a result of the Covid -19. We will resume our normal roast schedule as soon as possible.
|Order By 12 pm||Roast by||Ship by|
|Tuesday - Thursday||Thursday||Friday|
Equipment and merchandise follow the same fulfillment/ship schedule.
Our roasting and fulfillment schedule is subject to change on holidays and on occasions when shipping services are otherwise unavailable.
WHEN CAN I EXPECT MY ORDER?
We ship via United States Postal Service. Orders typically arrive in 1- 4 business days after shipment, depending on the distance from Glenwood Springs, CO. Reference the tracking info we provide via email for specifics.
If you prefer to use UPS or Fedex, please make a note on your order or email us.
Please make sure to use a complete and correct shipping address. Bonfire Coffee is not accountable for extra costs incurred by incorrect shipping info or missed shipments.